What is included in a TechFlow360 managed service agreement?

TechFlow360 covers design, installation, financing, ongoing support and technology refresh under a single monthly agreement. Support components include Q-SYS Reflect remote monitoring (for Q-SYS systems), proactive scheduled maintenance, defined fault response SLAs and a dedicated support contact. Agreements can extend across AV, electrical and communications infrastructure and are structured around your specific systems and support requirements.

What does proactive remote monitoring mean in practice?

For Q-SYS systems, Masters Voice Technology uses Q-SYS Reflect Enterprise Manager to monitor system health in real time. Faults and anomalies are identified before users report them, diagnosed remotely, and in many cases resolved without a site visit. This reduces downtime and eliminates the delay between a fault occurring and being reported.

Does TechFlow360 cover electrical and communications systems as well as AV?

Yes. TechFlow360 is primarily structured around AV infrastructure but can be extended to cover electrical maintenance, communications systems and data infrastructure. Because Masters Voice Technology holds NSW Electrical Contractor Licence 365752C and ACMA registered cabling credentials, all three service areas can be supported under a single agreement.

Is TechFlow360 available outside Sydney?

Yes. TechFlow360 is available to clients across NSW including our Campbelltown (South Western Sydney) and Mid North Coast service areas. Remote monitoring capability means many support tasks do not require a physical site visit, making managed service practical for regional and multi-site clients.

TechFlow360

Name: TechFlow360 — Managed AV, Electrical & Communications
Brand: TechFlow360

One monthly payment. The complete AV lifecycle.

TechFlow360 is Masters Voice Technology's full-lifecycle AV as a Service programme. Design, installation, financing, support and technology refresh — delivered under a single monthly agreement with no capital outlay.

Get a TechFlow360 quote

How it works

Electrical switchboard and communications cabling installation.

The problem

AV as a capital expense doesn't work.

A traditional AV project requires a large upfront capital investment, followed by a separate support contract with a provider who had no involvement in the original installation, followed by another capital outlay when the technology becomes obsolete. The system degrades. Accountability fragments. The refresh cycle never quite happens.

The organisations best positioned to modernise their AV infrastructure are often constrained by capital budget cycles that don't align with technology refresh requirements. TechFlow360 is the solution to that mismatch.

The TechFlow360 difference

One partner. One agreement. One monthly payment.

TechFlow360 converts your AV investment from a capital expense into a predictable operating cost. Everything sits under a single agreement with Masters Voice Technology — the organisation that designed, installed and programmed the system and has a direct commercial interest in its continued performance.

No capital outlay. No ownership of depreciating assets. No support disputes between parties who weren't involved in the original installation.

What's included

Everything. Under one agreement.

Design & consulting

Site assessment, system design, specifications and project management from certified engineers.

Supply & installation

Hardware procurement, installation, cabling, programming and commissioning by our in-house team.

Financing

No capital outlay. The full system cost is financed and recovered through the monthly agreement fee.

Helpdesk & remote support

Dedicated helpdesk with defined SLA. Remote fault diagnosis and resolution before any on-site visit is required.

Preventative maintenance

Scheduled on-site maintenance visits, firmware updates, performance audits and proactive issue resolution.

Technology refresh

Planned hardware refresh at the end of the agreement term. Technology stays current without a new capital cycle.

How it works

The full AV lifecycle, managed end to end.

Design: Site assessment, system architecture and specification by our certified engineers.

Install: In-house supply, cabling, installation, programming and commissioning.

Finance: Full system cost financed over the agreement term. No capital outlay required.

Support: Helpdesk, remote monitoring, preventative maintenance and on-site response under SLA.

Refresh: Planned technology refresh at end of term. The cycle begins again at the current standard.

Get a quote

Professional workspace with technology equipment.

Professional AV installation in a commercial building.

Who it's for

Organisations that need reliable AV without the capital cycle.

Government

Predictable budget lines that align with operational expenditure models. Meets NSW Government procurement requirements under SCM0020. Appropriate for courtrooms, council chambers and departmental facilities with ongoing support obligations.

Corporate & workplace

Meeting room technology that stays current without a capital refresh cycle. Microsoft Teams Rooms and Zoom Rooms deployments that are maintained, monitored and updated as part of the agreement. Suits multi-site organisations with centralised IT procurement.

Education

Schools and universities with ongoing AV maintenance requirements and limited internal technical resource. Aligns with NSW DoE operational expenditure models. Covers classroom AV, school hall systems and campus-wide infrastructure under a single managed agreement.

TechFlow360 in practice

Mediai — national digital signage managed service

Mediai managed a national digital signage network across 70+ locations but lacked the internal technical resource to support it at scale. Masters Voice Technology took on the network under a TechFlow360 managed service agreement — deploying the Broadsign platform for centralised content scheduling and remote monitoring, and providing ongoing fault management and support.

The engagement remains active, demonstrating MVT's capacity to manage complex, geographically distributed AV infrastructure as an ongoing partner rather than a one-time installer.

At a glance

70+ sites National network under management

Broadsign platform Centralised content scheduling and remote monitoring

Ongoing engagement Active managed service relationship, not a completed project

Read the Mediai case study

Commercial AV system installation by Masters Voice Technology.