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National AV Managed Services

National Audio Visual Support & Maintenance

Keep meeting rooms, collaboration technology and AV systems reliable across your Australian sites with one coordinated support partner.

Discuss a national support agreement

One support programme for every location

Masters Voice Technology coordinates remote troubleshooting, onsite technical attendance, preventative maintenance, asset management and service reporting. Hours and location-specific response commitments are agreed during onboarding.

Central helpdesk

Incident logging, triage, escalation and service visibility.

National field support

Coordinated onsite technical attendance with agreed service levels.

Preventative maintenance

Scheduled room inspections, testing and defect reports.

Meeting readiness

Preflight checks for board meetings and town halls.

Assets and documentation

Equipment inventory, schematics and lifecycle planning.

Reporting

Service history, SLA reporting and recurring fault analysis.

Monitoring that matches your equipment

Teams Rooms Pro Management, Logitech Sync and Q-SYS Reflect offer different monitoring capabilities. We review models, licences, integrations, network access and permissions before confirming what can be remotely monitored.

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Initial assessment and onboarding

  1. Review sites, systems, stakeholders and important meeting schedules.
  2. Audit room equipment, system documentation and monitoring access.
  3. Agree SLAs, coverage hours, onsite response targets and exclusions.
  4. Establish asset register, service portal and reporting cadence.

Supported AV environments

Our team works with Microsoft Teams Rooms, Lenovo ThinkSmart, Logitech conferencing equipment, Q-SYS control and DSP, commercial displays and integrated audio visual systems.

Request a national AV support proposal

Existing customer? Access the Service Centre

Explore our connected capabilities

National AV support is backed by our specialist teams in installation, conferencing and network infrastructure. Explore related services when planning system renewals or multi-site upgrades.

Commercial AV installationNew rooms, upgrades and commissioningMeeting room AV systemsTeams Rooms, Zoom, BYOD and conferencingData and network infrastructureCat6A, fibre, racks and AV-over-IP connectivity

National AV support: common questions

Can you support systems your team did not install?

Yes, subject to an initial technical assessment, access to existing documentation and confirmation of any equipment or software constraints.

Do you offer response-time guarantees?

Support hours, incident priorities, remote response targets and onsite attendance arrangements are defined in each service agreement. Restoration depends on fault type, parts and third-party dependencies.

Can you monitor Microsoft Teams Rooms and Q-SYS?

We assess the capabilities and access available through Microsoft Teams Rooms Pro Management, Q-SYS Reflect and compatible manufacturer tools. Monitoring coverage depends on the installed devices and subscriptions.

What happens during onboarding?

We review the site list, installed devices, licences, connectivity, room priorities, support history and existing schematics before agreeing the operational support baseline.

For an example of distributed national support delivery, see our MediaI national digital signage managed-service case study.

Discuss your national AV estate