Project Category
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The Challenge
The Department required a mission-critical AV system capable of facilitating Audio Visual Link (AVL) hearings — where defendants, witnesses, and legal counsel connect remotely from correctional facilities, hospitals, or other locations. Systems needed to comply with strict court security protocols, provide consistent accessibility features including hearing loops and audio description, and operate reliably without specialist IT intervention during proceedings.
The multi-courthouse scope required a fully standardised solution that could be maintained, updated, and replicated across all venues. Inconsistency between rooms would create training burden and operational risk for court staff. Any system failure during a hearing carries serious legal and operational consequences.
Project Goals
26 courtrooms delivered on schedule and within budget across multiple NSW courthouse facilities. Systems have operated reliably since installation with minimal support requests. The standardised design has simplified ongoing maintenance — a single set of documentation and spare parts covers all venues — and has reduced the cost and complexity of future upgrades.
The project established Masters Voice Technology as a trusted government AV partner and directly led to subsequent engagement on correctional facility AV integration for the same department.
The System Work Flow
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The Solution
Technology Delivered
Video Observation
Audio Capture
Therapist Communication
Recording & Review
